How to Clock In and Out with Clokio Mobile App: Complete Employee Guide

The Clokio mobile app makes employee time tracking simple and secure. Whether you're starting your workday, taking a break, or clocking out, this comprehensive guide will walk you through every feature of the app. Available for both iOS and Android, Clokio combines GPS verification with biometric security to ensure accurate attendance records.

Getting Started: Download and Setup

Step 1: Download the App

Clokio is available on both major mobile platforms:

• iOS (iPhone) - Download from the App Store
• Android - Download from Google Play Store

Search for "Clokio" in your device's app store, or ask your HR department for the direct download link.

Step 2: Log In to Your Account

After installing, open the app and log in with:

1. Organization Code - Your company's unique identifier (provided by your employer)
2. Email Address - Your work email registered in the system
3. Password - Created during account activation

If this is your first time logging in, you'll receive an activation email from your employer with instructions to set your password.

Step 3: Enable Required Permissions

For Clokio to work properly, you'll need to grant these permissions:

• Location Access - Required for GPS geofencing verification (only used during clock-in/out)
• Camera Access - Required for biometric face verification (if enabled by your employer)
• Notifications - Recommended for leave request updates and reminders

Step 4: Set Up Biometric Authentication

If your organization uses biometric verification, you'll be prompted to set it up during first login. This typically involves:

1. Face Registration - Take several photos of your face from different angles
2. Verification Test - Confirm the system recognizes you correctly
3. Activation Complete - Your account is now fully set up

Tip: Register your face in good lighting conditions for best recognition accuracy.

How to Clock In

When you arrive at work, follow these steps to record your attendance:

Step-by-Step Clock In Process

1. Open the Clokio app on your smartphone
2. Check the location indicator - A green checkmark means you're within the approved work area
3. Tap the "Clock In" button - The large button in the center of the screen
4. Complete biometric verification - If enabled, look at your camera for face recognition
5. Confirmation - You'll see a success message with your clock-in time

Understanding the Location Indicator

The app shows your current location status:

• Green checkmark - You're within the approved geofence area and can clock in
• Red X or warning - You're outside the approved area; clock-in may be blocked
• Loading spinner - The app is determining your location; wait a moment

What Gets Recorded

When you clock in, Clokio records:

• Exact timestamp (date and time)
• GPS coordinates (for verification)
• Device timezone
• Biometric verification status (if applicable)

How to Clock Out

At the end of your workday, clocking out is just as easy:

1. Open the Clokio app
2. Tap the "Clock Out" button - The button changes from Clock In to Clock Out after you've checked in
3. Complete biometric verification if required
4. View your summary - See total hours worked for the day

Important: Always remember to clock out before leaving work. If you forget, your manager will see it as an anomaly and may need to manually adjust your record.

Taking Breaks

Clokio allows you to track breaks separately from your regular work hours:

Starting a Break

1. While clocked in, tap the "Start Break" option
2. Your status changes to "On Break"
3. Break time is tracked separately

Ending a Break

1. When you return from break, tap "End Break"
2. Your status returns to "Working"
3. Break duration is calculated and recorded

Note: Break tracking policies vary by employer. Some organizations may not require break logging.

Viewing Your Attendance History

Clokio keeps a complete record of your attendance. To view your history:

1. Open the app and navigate to the History or Attendance section
2. View daily records with clock-in/out times
3. See total hours worked per day
4. Check monthly summaries

Understanding Your Records

Each attendance record shows:

• Date - The calendar date
• Clock In Time - When you arrived
• Clock Out Time - When you left
• Total Hours - Hours worked (minus breaks)
• Status - Present, Late, On Leave, etc.

Submitting Leave Requests

Need to take time off? Submit leave requests directly through the app:

How to Request Leave

1. Navigate to the Leave section in the app
2. Tap "New Request"
3. Select the leave type (vacation, sick leave, personal day, etc.)
4. Choose start and end dates
5. Add a reason (optional, depending on your company policy)
6. Attach documents if required (medical certificates, etc.)
7. Submit the request

Tracking Request Status

After submitting, you can track your request status:

• Pending - Awaiting manager review
• Approved - Your time off is confirmed
• Rejected - Request was denied (check comments for reason)

You'll receive push notifications when your leave status changes.

Checking Your Leave Balance

The app shows your available leave balance for each leave type, so you always know how many days you have remaining before submitting a request.

Troubleshooting Common Issues

"Location Not Detected" Error

If the app can't determine your location:

• Ensure GPS/Location Services are enabled in your phone settings
• Grant Clokio permission to access your location
• Step outside if you're in a building with poor GPS signal
• Wait a few seconds for GPS to acquire your position
• On Android, enable "High Accuracy" location mode

"Outside Geofence" Warning

If you're at work but the app says you're outside the approved area:

• Move closer to the center of your workplace
• Wait for GPS to update (location can drift indoors)
• Try stepping outside briefly for a better GPS fix
• Contact your manager if the issue persists

Biometric Verification Failed

If face recognition isn't working:

• Ensure good lighting on your face
• Remove sunglasses, hats, or masks that cover your face
• Hold the phone at eye level, about arm's length away
• Clean your camera lens
• Re-register your face in the app settings if problems continue

Forgot to Clock Out

If you forgot to clock out yesterday:

• Contact your manager or HR immediately
• They can view this as an anomaly in the admin dashboard
• Your manager may send you an email link to clock out retroactively
• The system automatically flags missing checkouts for review

Best Practices for Using Clokio

1. Keep Notifications Enabled

Push notifications keep you informed about leave request updates, clock-out reminders, and important announcements from your employer.

2. Keep GPS Enabled

Location services are only used during clock-in and clock-out events. Clokio does not track your location throughout the day. Keeping GPS enabled ensures smooth clock-in experiences.

3. Update the App Regularly

App updates include bug fixes, performance improvements, and new features. Enable automatic updates or check for updates periodically.

4. Clock In/Out Consistently

Make it a habit to clock in as soon as you arrive and clock out before leaving. Consistent usage ensures accurate attendance records and avoids anomalies.

5. Review Your History Weekly

Take a moment each week to review your attendance history. If you notice any discrepancies, report them to your manager promptly.

Privacy and Security

Clokio takes your privacy seriously:

• Location data is only captured during clock-in/out events
• Biometric data is stored securely and encrypted
• You can request a copy of your data at any time (GDPR compliant)
• Your employer only sees attendance records, not continuous tracking

Need Help?

If you experience issues with the Clokio app, contact your HR department or manager first. For technical support, your employer can reach out to our support team at support@matat.co.il.

Ready to start tracking your attendance? Download the Clokio app today and experience effortless time management!